Patient Advocate - Oscar G. Johnson VA Medical Center
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Oscar G. Johnson VA Medical Center


Patient Advocate

Patient Advocates are available to assist Veterans and their families resolve complaints that cannot be resolved at the point of service.  They are responsible for acting as a bridge between the Veteran and the Medical Center staff ensuring their concerns are resolved in a convenient and timely manner.  The Patient Advocates are also available to receive compliments for employees from Veterans and their families.  

Patient and families shall be informed of their right to present complaints and shall be assisted in how to do so.

Each complaint will be analyzed and, when indicated, appropriate action taken.

If you have a complaint that has not been adequately addressed by your provider or the service chief, feel free to call our Patient Advocate Office at 906-774-3300 (or toll free 800-215-8262), Ext. 34400 or stop in to either of the Patient Advocates below:

Karen Thekan, LMSW
Patient Advocate
Room 1104 (1st Floor near Main Entrance)

Kelly Palmquist, LLMSW
Patient Advocate
Room 1103 (1st Floor near Main Entrance)

Contact Info


  • Iron Mountain VAMC
    Main Building, Rooms 1103 and 1104

Contact Number(s)

  • 906-774-3300 Ext. 34400

Hours of Operation

  • Monday - Friday 8:00am - 4:30pm